Frequently Asked Questions

How can CIRT Technologies help my business?

CIRT offers you the level of Information Technology (IT) support corporations with a fully stated Information Technology (IT) department with no hidden service charges. Our service plans cover all of your technology needs from deciding the equipment needed,managing and supporting them.

I’m starting my own business. What can CIRT do to help me?

CIRT will work with you to assess your business technology requirements. CIRT will act as your outsourced Information Technology (IT) department and assist you with selecting and installing your network infrastructure, without the need to have a dedicated Information Technology (IT) department on start.

CIRT vs. Other Solutions What if we already have an in-house IT department?

CIRT services complement and supplement existing in-house Information Technology (IT)  and services. By outsourcing and automating basic desktop and server support, your business can scale more easily, allowing existing Information Technology (IT) teams to focus on projects and infrastructure.Whether you need extra help for short or long term projects or need additional help on a part-time basis,we can work with you to help you meet your goals.

Why should I use CIRT over a traditional consulting service?

Traditionally, outsourced Information Technology (IT) support has involved billing clients for service by the hour, resulting in high and inconsistent charges,leaving clients not knowing what they are paying for. Instead, CIRT is an Information Technology (IT) company that offers customers an all-inclusive, guaranteed, one-price service that provides an array of essential Information Technology (IT) services on a at rate monthly subscription. This method eliminates the questionable pricing practices inherent to the Information Technology (IT) industry while at the same time providing proactive, quality support when you need it.

Why shouldn’t I just call the manufacturer of my computer for help?

Your hardware manufacturer is in the business of selling hardware, not providing technical support. Therefore they limit the scope of support that they are willing to provide to issues specific to their hardware. Therefore, after experiencing long hold times, finger pointing to other hardware manufacturers, the support your hardware manufacturer is providing is simply not cost-effective. In addition, your hardware manufacturer will not provide support for your network, data ISP or software applications. CIRT will solve any problem with your computer immediately over the Inter net or phone. And most importantly, since we are locally based here, we can send one of our service technicians over to your site if needed.

I’m a very busy person, how much time does it take to set up EzyPos?

It really depends on how many products you have and how busy you are. Some merchants complete the process within a couple of hours, but if you have tons of SKUs and not a lot of free time, it could take weeks.

We do understand that time IS money for entrepreneurs, so in order to make set-up as quick and painless as possible, we recommend that you prepare CSV/xls files of the following before starting the process:

  • List of all products
  • List of prices and tax information
  • List of SKUs or barcodes
  • List of customers

For more info, you might want to check out EzyPos’s POS Buyer’s Guide where we provide more information + checklists of what you may need when choosing and setting up your POS. If you need someone to walk you through the process, just get in touch with us and support staff can assist you.

EzyPos also offers professional services that include hands-free setup (where we take care of everything, including migrating products and customers) and one-to-one training. Contact us for more information.

Is EzyPos compatible with my existing hardware?

It’s very likely that EzyPos will play nice with the printers, scanners, bar-code readers, and equipment you already have. We focus on making the software work with the best and most commonly used retail hardware and we hear a lot from retailers using EzyPos successfully with printers we’d never even heard of.

But to be sure, swing by EzyPos’s Hardware Guide as well as our Recommended Hardware Page for detailed specs on the hardware, peripherals, and computers compatible with EzyPos.

Can’t find your existing hardware on our list of recommendations? Contact our Retail Solutions Specialists at [email protected]

I’m happy with my current POS system, is EzyPos really a better option?

Most people who switch to EzyPos never look back. Merchants love the software’s user-friendly and intuitive interface, as well as its features and integration. You don’t have to take our word for it though; here are some examples of happy EzyPos customers and what they have to say about the POS.

However, we understand that each business is unique and not all tools may be a good fit for you. That’s why we invite you to take a tour of our software and see if it meets your needs.

Finally, you can always talk to our trusty sales consultants for any specific questions or concerns and they’ll help you decide if EzyPos really is right for you. Drop us a line at sales[at]cirttechnologies.com.

What about Refunds?

Refunds can be arranged but under strict conditions but this is unlikely to cross your mind because our solutions are reliable and trusted by many.

Can I change Plans or cancel at any time?

Sure,you can change plans at any time i.e if you want to upgrade from one plan to another .You can also cancel a monthly plan.

Once you clear for a package i.e hosting or domain,you are free to cancel the contract or transfer to another provider at the time when it expires or even before

Support Included?

CIRT offers free support for most of its services i.e free installation and configuration for most of its products unless there is need for adjustments in terms of Support Charges

How to set up EzyPos and other products?

CIRT Technologies LTD offers free setup service for all its software applications including free domain and hosting setup

Are there additional costs?

There are no additional costs on Most of our products and services unless other-ways.